Frequently Asked Questions
Can I return a print?
Of course! We do like to make sure your new birds settle well into their new home. Unframed prints are returnable within 21 days of receipt. This allows you to view the prints up-close, with the knowledge that you will receive a FULL refund if you wish to return it, no questions asked. Just email prints@mark-harvey.com.
How can I pay?
Payment options include ApplePay, PayPal and all major credit and debit cards, plus Klara.
How are the prints packaged?
Framed prints are sent in heavy duty corrugated card packaging with a high level of protection. Prints are sent in sturdy tubes with suitable protection to ensure they arrive safely and protected. We recommend handling prints as little as possible until framed. When opening large prints, unroll onto a clean flat surface. We highly recommend a framer handles the prints.
Larger framed pieces are sent in wooden crates for the ultimate protection.
What are Limited Editions?
The edition numbers are fixed, which means that once the prints sell out, they are no longer available.
Image use and ownership
While you own a piece of artwork created by Mark Harvey, you do not own any rights to the image; you have purchased a copy of the image. Only the owner of the copyright is authorized to reproduce the image. All of Mark Harvey’s images are protected by copyright laws. Without prior permission, you cannot copy or reproduce the image for any reason, be it personal, educational, non-profit, or commercial.
My print arrived damaged. What can I do?
We are very sorry if your print hasn’t arrived in perfect condition. Please contact us within 72 hours of delivery to let us know of any damage and will will arrange for another one to be printed. It is very rare for prints to arrive damaged but we will ensure all is corrected and a perfect one will make its way to you.
How long will my print take to arrive?
Please do get in touch if you require any artwork to arrive particularly urgently.
Print orders:
UK - approximately 4 business days.
International - approximately 10-12 business days.
Face Mounted Artwork:
UK - approximately 10 business days.
International - approximately 13-14 business days.
*All above times are estimates and may vary depending on shipping carrier.
Free shipping is offered on all prints and framed works and usually sent with UPS or FedEx. On the rare occasion that additional customs duties are requested by the courier, these charges will be promptly recompensed in full.
Can you explain the face mount to acrylic framing option?
[1] crystal clear acrylic glass
[2] photo print & permanently elastic silicone
[3] robust aluminium Dibond backing Permanently elastic silicone is the ideal way to bond different materials. It seals and protects, and is also elastic enough to compensate when materials expand and contract as the temperature changes. It is a top of the line solution for durable mounting that won’t blister or crack.
• Appearance: perfectly transparent with great tonal range.
• Consistency: permanently elastic
• Characteristics: durable and long-lasting
• State-of-the-art laser exposure and high-end Fuji Crystal DP II paper for true photographic prints • Ensures stability and durability
• A timeless look for photos mounted under acrylic glass
• Aluminium subframe on reverse to allow the artwork to float from the wall.